We're Here to Help

Questions about bedtime stories, app features, or anything else? Our friendly support team is here to ensure your family has the most magical experience possible.

Get in Touch

We typically respond within 24 hours

For urgent technical issues, email us directly at app@minisoft.com.tr

Frequently Asked Questions

Absolutely! Yumoo is designed with child safety as our top priority. We're completely ad-free, COPPA compliant, and all stories are reviewed to ensure they're age-appropriate and promote positive values. We never collect unnecessary personal information, and parents control all account settings.

Yumoo is specifically designed for children ages 2-7. Our stories are crafted to match the developmental needs and interests of this age group, with simple language for younger children and more complex themes for older ones. You can adjust content preferences in your child's profile.

When you create your child's profile, you'll enter their name and a few interests (like "loves dinosaurs" or "likes to help others"). Our AI then creates unique stories where your child is the main character, incorporating their interests and age-appropriate themes that support emotional and educational development.

Yes! You can create separate profiles for each of your children within one account. Each child gets their own personalized stories based on their individual interests and age. We offer family subscription plans with discounts for multiple children.

Yes! Once you've downloaded stories, you can listen to them offline. This is perfect for car rides, travel, or areas with limited internet. You'll need an internet connection to generate new stories, but saved favorites are always available offline.

Yumoo offers a 7-day free trial with no payment required. After the trial, we have monthly and yearly subscription plans. Family plans for multiple children are available at a discount. All subscriptions include unlimited personalized stories, offline access, and new content updates. Check the app for current pricing in your region.

Absolutely! You can cancel your subscription anytime through your account settings or your device's app store. You'll continue to have access until the end of your current billing period. No cancellation fees or complicated processes—we believe in keeping things simple for parents.

Yumoo is available on iOS (iPhone and iPad) and Android devices. Your account syncs across all your devices, so you can start a story on your phone and finish it on your tablet. We regularly update our app to support the latest device features and operating system versions.

We're constantly adding new story themes, characters, and adventures to keep the magic fresh. Our AI generates unique variations each time, so even with the same interests, your child will get different adventures. We also add seasonal stories and special themes throughout the year.

No worries! You can easily generate a new story anytime, and our AI learns from your feedback. If your child consistently prefers certain types of stories, you can update their interests in their profile. We also have a "story preferences" feature that helps tailor future content to what your child enjoys most.

More Ways to Get Help

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Email Support

General Support: app@minisoft.com.tr

Privacy Questions: app@minisoft.com.tr

Response Time: Within 24 hours

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In-App Support

Open the Yumoo app and tap "Help & Support" in your account settings for instant access to FAQs, troubleshooting guides, and direct messaging with our team.

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Feature Requests

Have an idea for making Yumoo even more magical? We love hearing from parents! Send your suggestions to app@minisoft.com.tr.

Join the Yumoo Family

Ready to make bedtime magical? Join thousands of families who have discovered the joy of personalized storytelling.

Free 7-day trial • Cancel anytime • No payment required to start